EP3 Product People 2017 #2: Service Design Consultant Terhi Hänninen

Join Jay Stansell in an interview with  Service Design Consultant Terhi Hänninen, from Helsinki, Finland.

We discuss how Terhi discovered design thinking, what design thinking is, how Terhi launched a disruptive change for a Real Estate client, the mindset and ways working needed to support design thinking, as well adopting design thinking into the product workflow.

Resources recommended by Terhi:
Books:
THIS IS SERVICE DESIGN THINKING: Marc Stickdorn, Jakob Schneider
http://dschool.stanford.edu/recommend...

Community:
http://www.practicalservicedesign.com/

Articles:
http://www.humana.design/service-desi...
http://spmintersections.blogspot.fi/2...
http://www.mindtheproduct.com/2014/09...
http://www.mindtheproduct.com/2016/11...

Toolboxes:
http://dschool.stanford.edu/use-our-m...
http://www.designkit.org/

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